Anyway, we're sorry you had an unpleasant experience. After using any wax melter, it is necessary to clean the residual wax inside the pot and faucet immediately after use, so as not to affect the normal use of wax melter next time. In this case, it is recommended that you try to add the wax to the pot, and let the wax capacity exceed the position of the faucet, heat it, let the wax continue to heat, and melt the residual wax of the faucet, so that the faucet can be smooth and not clotted and used again, please pay attention to the timely cleaning after use, thank you.